Required skills

coaching and mentoring skills to encourage and develop team members effectively

communication skills to conduct effective informal and formal meetings to communicate effectively with personnel at all levels and to provide effective feedback

effective goal setting skills to be able to set realistic but challenging goals for team members

interpersonal skills to establish rapport and to build relationships with clients team members and stakeholders

leadership skills to gain the trust and confidence of colleagues and clients

literacy skills to communicate and articulate information and ideas clearly and effectively

organisational skills to lead the team in a methodical and organised manner and in line with to agreed timeframes

problemsolving skills to resolve problems in a systematic and positive manner and to create innovative and effective solutions

team building skills to effectively develop team spirit and morale

Required knowledge

coaching and mentoring techniques

continuous improvement techniques and processes

enterprise culture and values

enterprise mission business goals and standards

enterprise policies procedures and guidelines

operational environment customer base company products and services

performance management policies procedures and systems

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

acquiring and using information to the best advantage for achievement of teamproject performance goals

making decisions appropriate to the achievement of team performance goals

effectively managing work to achieve goals and results

introducing and monitoring practices to improve performance

undertaking effective consultation processes

effectively using management information systems in the achievement of team performance goals and objectives

clearly and effectively communicating critical information to team peers and management

promoting available learning methods to support team competence

knowledge of the organisational goals values and objectives

Context of and specific resources for assessment

Assessment must ensure

access to workplace information and data

access to relevant legislation standards and guidelines

access to degree feedback

access to documentation relating to continuous improvement initiatives development plans and training plans

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

direct observation of leadership style and effectiveness in the work environment

review of degree feedback

review of performance management development planning training and team meeting minute documentation

oral andor written questioning to assess knowledge of organisational goals values and objectives

review of leaders selfassessment of leadership effectiveness and selfawareness

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other management units

Enterprise standards and values may include:

Personal presentation may include:

Personal and managerial performance may include:

Enterprise goals and objectives may include: